FAQ
Frequently Asked Questions
What Are Your Hours of Operation?
Crossroads Billing Services is open Monday through Friday from 8:00 am to 4:30 pm. We return all calls typically within the same business day or within 24 hours at most. We strive to be accessible and responsive, while providing the highest quality of service to our clients as well as their patients.
How Do You Follow-Up on Claims?
Crossroads Billing Services maintains our more than 90% collection rate through the accurate and timely submission process we have in place, along with active and persistent follow-up procedures. We understand that follow-up is a very important part of the claims process and that appeals must be done, ensuring all claims are followed-up to reconciliation..
How Does Coding Work?
While coding is the responsibility of the healthcare provider, Crossroads Billing Services is experienced and knowledgeable about coding issues and able to spot potential errors, and advise our clients on the best practices and denial trends.
What Types of Reports Do You Provide?
Crossroads Billing Services works with each client to make sure they have the information they need about the financial health of their practice or agency. We provide standard reports, but remain flexible to our clients’ unique needs.
